The Online Double Standard
In our real, physical lives, we accept that people close to us change their minds and suffer bad moods—but in ...
Human Empathy and the Virtual World, Part Two
This is the second of two articles adapted from my new book, Can You Hear Me?, due out from Harvard ...
Human Empathy and the Virtual World, Part One
I’ve been posting recently about the perils of our life today, living as we do half-face-to-face, half virtually, adapting the ...
What’s the Next Book?
When you finish one book and you send it off to the publisher, there’s a sense of accomplishment, but also ...
The Problem with Online Feedback, Part 2
Last time I talked about the differences between explicit and implicit feedback, how implicit feedback is missing from the virtual ...
What’s Wrong with the Virtual World, Really?
You look at your opposite number on the negotiation team. He’s sitting across the big wooden conference room table from ...
The Meaning of ALL CAPS
When you talk to someone face-to-face, your unconscious mind automatically absorbs the emotional state of the person in front of ...
The Virtual World Is an Emotional Desert
When humans communicate face-to-face, we do so with little conscious effort, most of the time. Even when language is a ...
Virtual Communication Is Flawed in Some Key Ways, Part 2
This is the second of two posts on some of the problems that arise with virtual communications. Communicating in the ...
Virtual Communication Is Flawed in Some Key Ways, Part 1
Communicating in the virtual world creates some built-in hazards for us humans because we originally evolved to communicate face to ...
