You Think You Have Too Much Email? Wait Until Your Workplace Adds Slack!
The promise of word processing and email was that they were going to bring us friction-free communication and asynchronous convenience. ...
Emotion, Human Connection, and the Virtual World
Recently I was reviewing some research on popular TED talks that found that the most successful speakers used more hand ...
The Meaning of ALL CAPS
When you talk to someone face-to-face, your unconscious mind automatically absorbs the emotional state of the person in front of ...
The Virtual World Is an Emotional Desert
When humans communicate face-to-face, we do so with little conscious effort, most of the time. Even when language is a ...
The Communication Problem at the Heart of Our Digital Era, Part 1
We live half our lives in the virtual world, half in the real, so that many of our communications are ...
What’s Wrong with Virtual Communication, Part 1
We are all unwitting participants in a massive social experiment that began slowly after World War II and gathered speed ...
The Problem with Email
When email first worked its way into most workplaces, it was part of a dedicated system, a set of interconnected ...
Is it OK to use Emojis?
One of the great dangers of email, that staple of modern business life, is the misunderstanding that comes from your ...
