Shashank Nigam is a global thought leader, consultant and speaker on airline branding and customer engagement strategy. He is the founder and CEO of SimpliFlying, one of the world’s largest aviation marketing firms. He is the author of Soar: How the World’s Best Airline Brands Delight Customers and Inspire Employees. I am thrilled to have Shashank on #JustOneQuestion to talk about the future of travel.

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